Refund policy

1、Return & Exchange Policy

 

We accept returns within 72 hours (3 days) of delivery. Items must be unused, unworn, in original packaging, and with proof of purchase.

 

To start a return, contact us at: lichojewelry@outlook.com

Return shipping costs are borne by the customer.

 

Earrings, sale and clearance items are final sale and cannot be returned.

 

For exchanges: return the original item first, then place a new order after approval.

Please report damaged, defective or wrong items within 48 hours of delivery.

 

2、Refund Policy

Cancellation

- You can request to cancel your order at any time before the product is produced or shipped, and we’ll process a full refund for you.

 

- Once your order has been packed and shipped, it can no longer be cancelled—we appreciate your understanding.

 

Returns

After receiving and inspecting your return, we will inform you of the refund result by email.

Approved refunds will be processed to your original payment method within several business days.

 

Banks or card issuers may take additional time to post the refund.

If you still do not receive it after 15 business days, contact us at lichojewelry@outlook.com.